Getting it to you
Shipping
Where we send, what it costs, how long it takes, and what happens when a parcel misbehaves.
In effect from 15 October 2026
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Where we ship
India only, for now. Everything is made and packed in Mumbai.
International shipping is something we want to do and have not solved yet. The mailing list hears first when it happens.
What it costs
- Orders over ₹4,000
- Free.
- Everything else
- A flat ₹99, shown in full before you pay. There are no charges added afterwards.
How long it takes
- Making and packing
- 2–3 working days. A piece you built yourself can take a day longer, because it is assembled to your selection rather than picked off a shelf.
- In transit
- 3–6 working days to most addresses. Remote pin codes and the north-east can take longer.
These are estimates from experience, not guarantees. Festivals, weather and courier backlogs all stretch them, and we would rather tell you that than promise a date we do not control.
Tracking
You get a tracking number by email when your parcel leaves us. If tracking has not moved for several days, write to us rather than waiting it out — we can chase the courier and you cannot.
Delivery
Please give an address where someone can receive a parcel during the day, and a phone number the courier can actually reach. Most failed deliveries are a wrong or unreachable number rather than a lost parcel.
If a courier cannot deliver and the parcel comes back to us, we will contact you to arrange resending. A second attempt to the same address after a failed delivery may carry the postage cost again.
If a parcel is lost or arrives damaged
Tell us. If tracking shows a parcel as lost in transit, we will replace it or refund it once the courier confirms — we do not leave you waiting on an investigation you have no part in.
For anything that arrives damaged, send a photograph within 7 days and see the Refunds & Cancellations Policy, which covers replacement and return postage.
Packaging
Everything ships in a cabinet box with the charms secured, because a hand-painted piece rattling loose in a mailer arrives as a hand-painted piece with a chip in it.
Questions
orders@thecandycabinet.com, or +91 89779 37035.
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